Palautuskäytäntö
Placing an Order
Placing an order is straightforward. Find the desired product on our website and on the product page, click the shopping cart icon to add it to your cart. You can then complete your order through the shopping cart.
Modifying an Order
please contact our customer service for further assistance.
Mail: info@teqclub.com
Returns
You can register a return within 30 days of purchasing your product. After registering your return, you have a maximum of 2 weeks to send the product back to TeqClub.
To receive a full refund of your purchase amount, it is essential that the product is returned in its original condition and undamaged. You are, of course, welcome to try out the product within reasonable limits.
Return costs are covered by us. We will send you a shipping label that you can use to return the product free of charge.
How to Register a Return
Please send us an email to info(at)teqclub.com with the following information:
✉️ Contact Details
- Name*:
- Street and house number*:
- Postal code*:
- City*:
- Country:
- Phone number*:
📦 Order Information
- Order number*:
- Date purchased:
- Product name/model:
- Serial Number:
- Reason*:
Fields marked with an asterisk () are mandatory fields.*
Exceptions to Returns
Some products and services are not eligible for return or refund. These include:
Product categories that cannot be returned:
- Digital activation codes (e.g., DJI Care Refresh code)
- Vouchers and gift cards
- Hygienic products
- Customer-specific customisations
Services for which no refund can be given:
- Independent repair costs
- Shipping costs outside of TeqClub
- Fuel costs